Our Unconscious Bias course helps participants understand how hidden associations shape decisions and behaviours, often without us realising it.
By exploring the science behind bias and examining real workplace examples, the training makes clear how bias influences communication, teamwork, and organisational outcomes.
Participants learn practical strategies to recognise and mitigate bias, reduce the impact of micro-messages, and apply proactive inclusion in daily practice. With interactive tools, scenarios, and action planning, staff gain the confidence to challenge their own assumptions and support fairer, more inclusive decision-making.
This course empowers individuals and organisations to create an environment where talent is valued on merit and everyone has the opportunity to thrive.
The session includes:
Using videos, interactive quizzes and scenarios, participants will get to know methods to help them recognise and address their own unconscious biases, as well as strategies for mitigating the impact of bias in organisational decision-making processes.
The session contains an action planning section focused on building a proactive and intentional approach to creating a fair, diverse and inclusive workplace.
This course can be delivered to:
This course can be tailored to organisation, department and team needs.
Our unconscious bias and proactive inclusion session give participants an opportunity to explore how their implicit biases and associations may impact their perceptions, behaviour, decision-making and interactions with others.
The session includes:
Using videos, interactive quizzes and scenarios, participants will get to know methods to help them recognise and address their own unconscious biases, as well as strategies for mitigating the impact of bias in organisational decision-making processes.
The session contains an action planning section focused on building a proactive and intentional approach to creating a fair, diverse and inclusive workplace.
Our Cultural Competency training enables you to recognise when we make assumptions due to our culture and the impact of those assumptions in everyday work interactions and service delivery.
In this course, you will learn the necessary skills to provide excellent customer service to a diverse range of customers.
Offered in-person, online, or as a blended option, this course helps participants understand respectful workplace behaviour and how to challenge actions that undermine dignity. It covers bullying, harassment, microaggressions, legal frameworks, and effective communication. Using tailored case studies, the training builds skills to promote inclusion and address inappropriate behaviour confidently.
The course enables participants to develop an understanding of equality, diversity, equity and inclusion (EDEI) issues, the legal requirements and how to work collaboratively to develop an inclusive workplace.
This course extends your knowledge and understanding of diversity and inclusion by providing the information and skills necessary to create inclusive and welcoming workplaces. You will learn the core principles of how to recognise and address inequality, what behaviour is needed to create a culture of respect and be able to discuss difference as an asset in the workplace.
This short course is designed to provide you with an understanding of the legal framework for promoting equality and preventing discrimination and harassment at work. It also provides an understanding of how the Equality Act 2010 applies to employers and employees and the benefits of working within diverse teams.
