This course equips staff with the skills and confidence to deliver exceptional experiences for clients and customers.
Participants learn effective communication, problem-solving, and conflict-resolution techniques that help build trust and loyalty. The training also teaches how to handle challenging situations professionally and empathetically, ensuring positive outcomes for both the customer and the organisation.
By enhancing interpersonal skills and understanding customer needs, staff can contribute to stronger relationships, repeat business, and an improved organisational reputation.
Ultimately, this course empowers employees to represent the organisation with professionalism, consistency, and care.
The session can include topics such as:
We will develop case studies that reflect the experiences of your staff and will role-play scenarios with participants or actors (optional) to develop communication and problem-solving skills further.
These essential skills will enable you to provide a more inclusive service, foster positive customer relationships and create a welcoming environment.
This course can be delivered to:
This course can be tailored to organisation, department and team needs.
In this course, you will learn the necessary skills to provide excellent customer service to a diverse range of customers.
The session can include topics such as:
We will develop case studies that reflect the experiences of your staff and will role-play scenarios with participants or actors (optional) to develop communication and problem-solving skills further.
These essential skills will enable you to provide a more inclusive service, foster positive customer relationships and create a welcoming environment.
Our Cultural Competency training enables you to recognise when we make assumptions due to our culture and the impact of those assumptions in everyday work interactions and service delivery.
Offered in-person, online, or as a blended option, this course helps participants understand respectful workplace behaviour and how to challenge actions that undermine dignity. It covers bullying, harassment, microaggressions, legal frameworks, and effective communication. Using tailored case studies, the training builds skills to promote inclusion and address inappropriate behaviour confidently.
The course enables participants to develop an understanding of equality, diversity, equity and inclusion (EDEI) issues, the legal requirements and how to work collaboratively to develop an inclusive workplace.
This course extends your knowledge and understanding of diversity and inclusion by providing the information and skills necessary to create inclusive and welcoming workplaces. You will learn the core principles of how to recognise and address inequality, what behaviour is needed to create a culture of respect and be able to discuss difference as an asset in the workplace.
This short course is designed to provide you with an understanding of the legal framework for promoting equality and preventing discrimination and harassment at work. It also provides an understanding of how the Equality Act 2010 applies to employers and employees and the benefits of working within diverse teams.
This session helps participants understand how unconscious bias shapes behaviour and workplace decisions. It explores the science behind bias, real-life examples, and the impact of micro-messages. Through interactive tools, participants learn strategies for recognising and addressing bias, with a focus on proactive inclusion and action planning for a fairer, more inclusive workplace.
