In this course, you will learn the necessary skills to provide excellent customer service to a diverse range of customers.

The session can include topics such as:

• How to communicate effectively with customers and build rapport
  life experiences
• Active listening and understanding of different life experiences
• Cultural awareness and differing communication styles
• Conflict resolution and problem-solving
• Practical tools for real-life scenarios.

‍We will develop case studies that reflect the experiences of your staff and will role-play scenarios with participants or actors (optional) to develop communication and problem-solving skills further.
These essential skills will enable you to provide a more inclusive service, foster positive customer relationships and create a welcoming environment.