Our Cultural Competency course equips staff with the knowledge and skills to navigate today’s diverse workplaces with understanding, respect, and confidence.
Participants learn to recognise their own cultural assumptions, appreciate differences between cultural groups, and communicate effectively across cultures.
The course addresses the impact of bias and microaggressions, providing practical strategies to challenge them and foster inclusion.
By exploring traditions, customs, and belief systems in a safe, interactive environment, staff gain insight into how to adapt their behaviours and communication to meet differing needs.
This training ultimately supports a more inclusive, collaborative, and harmonious workplace, where all employees feel valued and understood.
The training will include the following:
We will create a safe space for sensitive discussions and explore the issues through case studies relevant to your context.
If wanted, the course can include a more focused exploration of different religion and belief systems.
This course can be delivered to:
This course can be tailored to organisation, department and team needs.
Our Cultural Competency training enables you to recognise when we make assumptions due to our culture and the impact of those assumptions in everyday work interactions and service delivery.
The training will include the following:
We will create a safe space for sensitive discussions and explore the issues through case studies relevant to your context.
If wanted, the course can include a more focused exploration of different religion and belief systems.
In this course, you will learn the necessary skills to provide excellent customer service to a diverse range of customers.
Offered in-person, online, or as a blended option, this course helps participants understand respectful workplace behaviour and how to challenge actions that undermine dignity. It covers bullying, harassment, microaggressions, legal frameworks, and effective communication. Using tailored case studies, the training builds skills to promote inclusion and address inappropriate behaviour confidently.
The course enables participants to develop an understanding of equality, diversity, equity and inclusion (EDEI) issues, the legal requirements and how to work collaboratively to develop an inclusive workplace.
This course extends your knowledge and understanding of diversity and inclusion by providing the information and skills necessary to create inclusive and welcoming workplaces. You will learn the core principles of how to recognise and address inequality, what behaviour is needed to create a culture of respect and be able to discuss difference as an asset in the workplace.
This short course is designed to provide you with an understanding of the legal framework for promoting equality and preventing discrimination and harassment at work. It also provides an understanding of how the Equality Act 2010 applies to employers and employees and the benefits of working within diverse teams.
This session helps participants understand how unconscious bias shapes behaviour and workplace decisions. It explores the science behind bias, real-life examples, and the impact of micro-messages. Through interactive tools, participants learn strategies for recognising and addressing bias, with a focus on proactive inclusion and action planning for a fairer, more inclusive workplace.
