This training helps participants recognise cultural assumptions and their impact on workplace interactions and service delivery. It covers cultural awareness, bias, microaggressions, inclusive communication, and respect for beliefs and traditions. Case studies support learning, with an option to explore religion and belief systems in more depth.

This course equips participants with the skills to deliver excellent service to diverse customers. It covers effective communication, cultural awareness, active listening, and conflict resolution. Custom case studies and optional role play help develop real-world problem-solving skills, supporting a more inclusive and welcoming customer experience.

Offered in-person, online, or as a blended option, this course helps participants understand respectful workplace behaviour and how to challenge actions that undermine dignity. It covers bullying, harassment, microaggressions, legal frameworks, and effective communication. Using tailored case studies, the training builds skills to promote inclusion and address inappropriate behaviour confidently.

This course deepens understanding of diversity and inclusion, focusing on recognising inequality, respectful behaviour, and valuing differences. It covers the Equality Act 2010, bias, cultural competency, allyship, and being an active bystander. Interactive case studies and quizzes help build the skills to model inclusive, respectful workplace behaviour.

This short course offers a clear understanding of the legal framework for promoting equality and preventing discrimination at work. It covers protections under the Equality Act 2010, including the nine protected characteristics and types of discrimination. Quizzes and case discussions help participants apply the law and support colleagues effectively.

This session explores key equality-related legal cases, tailored to your organisational context. It covers the Equality Act 2010, Human Rights Act 1998, and Public Sector Equality Duty where relevant. Participants gain insights into employer responsibilities, employee rights, and the real-world impact of equality law in the workplace.

This session helps participants understand how unconscious bias shapes behaviour and workplace decisions. It explores the science behind bias, real-life examples, and the impact of micro-messages. Through interactive tools, participants learn strategies for recognising and addressing bias, with a focus on proactive inclusion and action planning for a fairer, more inclusive workplace.