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EDI Services FAQs

Find answers about our training, consultancy, eLearning and support—so you can make the right choice for your organisation.

FAQs

Questions and Answers:

How do I ensure that EDI initiatives are sustainable in the long term?

Sustainability comes through continuous learning, leadership commitment, and integration into daily practices. We work with you to create a comprehensive strategy, including policies, metrics, and regular check-ins, to ensure EDI is embedded in your organisational culture.

Do you offer virtual EDI training or coaching?

Yes, we offer both virtual and in-person training and coaching to accommodate your team’s preferences. Our online sessions are interactive and engaging, making it easy for remote teams to participate.

What kind of post-training support do you offer?

We provide ongoing support, such as follow-up coaching, group discussions, and additional resources to reinforce the learning and address any questions that arise after the training sessions.

How can I measure the success of EDEI training in my organisation?

We offer evaluation tools to track progress, such as pre-and post-training surveys, employee feedback, and key performance indicators (KPIs) around diversity and inclusion metrics. Additionally, we offer follow-up sessions to measure long-term impact.

Can you tailor your training to our specific industry or company culture?

Yes! We believe in the importance of context. Whether you’re a tech company, a healthcare provider, a university, or a public sector organisation, we tailor our training to be relevant and practical for your specific challenges and goals.

How long does an EDI training session typically last?

Training sessions can vary in length depending on the topic and audience. Workshops typically last between 90-minutes and three hours, but we also offer longer sessions. Half-day sessions (2.5 hours online and three hours in person) are the most requested session lengths.

What makes your EDI training and consultancy different from others?

We rarely deliver 'off-the-shelf'. Our approach is to ensure a tailored experience where there has been consultation with key staff and 'getting to know' the culture and relevant policies. Our aim is to ensure we align our sessions and programmes with an organisation’s unique needs and culture.

We use interactive learning methods and real-world scenarios to drive meaningful change. Plus, our consultants and trainers are very experienced and bring practical experience and knowledge from diverse industries and backgrounds.

Is the management coaching one-on-one or group-based?

We offer both individual and group coaching programmes. Our one-on-one sessions are personalised to individual manager's needs, while group coaching is designed to foster collective growth and address common challenges faced by managers and leaders. https://www.resolvevolve.com/services/coaching

Who can benefit from your services?

Our services are beneficial for all businesses, non-profits, government agencies, educational institutions, and individuals who want to build a more equitable, diverse, and inclusive environment. We cater to organisations of all sizes, industries, and sectors. We also work with individuals outside of organisations who have a wish to increase knowledge, skills or communication in relation to equity and inclusion.

What services do you offer?

We offer a range of services to help organisations and individuals advance in their equity and inclusion journey:

  • Training  Workshops: Tailored sessions on topics like unconscious bias, inclusive leadership and empathetic assertiveness.
  • Consultancy Services: Audits, strategic guidance and policy and practice reviews.
  • Coaching: Personalised coaching for managers and leaders, as well as individuals to further develop inclusive mindsets and behaviours.
  • eLearning: Highly interactive, engaging and practical eLearning which can be fully tailored for your organisation

Equality, Diversity, Equity and Inclusion (EDEI) - Why should your organisation invest in it?

In today’s fast-changing world, forward-thinking organisations recognise that Equality, Diversity, Equity and Inclusion (EDEI) are not optional “add-ons” but essential drivers of performance, innovation and long-term sustainability.

Engaging an EDEI consultancy isn’t just about compliance - it’s a strategic investment in your people, culture and reputation.

1. Creates Fair, Respectful and High-Performing Workplaces

Resolve Evolve, and most consultancies who work with experienced and knowledgeable trainers, can help embed principles that ensure your organisation is fair, respectful and inclusive at every level. This means moving from just 'counting the diversity' to building a culture where everyone feels valued, safe and able to contribute their best.

  • Equality      ensures everyone has access to the same opportunities and is treated fairly.
  • Diversity     brings richness through different backgrounds, perspectives and experiences.
  • Equity         recognises that not everyone starts from the same place, and offers a wide variety of tailored solutions for individuals.
  • Inclusion     fosters a workplace where all individuals feel a sense of belonging and purpose.

2. Strengthens Leadership and Culture

External insight and expertise to challenge assumptions, address gaps and work with leadership teams to develop inclusive behaviours and strategies. This results in a stronger, more cohesive workplace culture - where staff recognise the values are lived, not just written down.

3. Boosts Innovation and Organisational Performance

A wealth of research shows that diverse and inclusive teams make better decisions, solve problems more creatively and out perform less inclusive peers. EDEI consultancies like Resolve Evolve help unlock this potential by embedding inclusive practices into recruitment, development and team dynamics.

4. Stays Ahead of Legal, Social and Market Expectations

Organisations are facing increasing legal, reputational and stakeholder pressures to demonstrate commitment to their staff and customers. We help ensure you meet (and exceed) regulatory requirements, while also positioning you as a socially responsible, progressive and attractive employer and/or service provider.

5. Attracts, Retains and Empowers Talent

Today’s workforce expects more. People want to work for organisations that reflect their values, where they feel seen, heard and supported. Resolve Evolve and some other EDEI consultancies can help develop inclusive policies and environments that attract diverse talent and reduce turnover, particularly from underrepresented groups.

6. Makes Real, Measurable Change

Bringing in an EDEI consultancy like Resolve Evolve shows your commitment to moving from intention to action. We provide the frameworks, analysis and training to measure progress, track impact and drive continuous improvement - ensuring that your inclusion focussed work is structured, strategic and sustainable.

What are the main types of unconscious bias?

Unconscious biases exert a profound influence on workplace dynamics, shaping decisions regarding hiring, promotion, collaboration and beyond. Understanding these biases is crucial for fostering fair and inclusive environments. These are some of the most commonly discussed biases:

1. Confirmation Bias:

This is when we interpret information in a way that confirms existing beliefs, or seek out information which affirms that we 'were right'. Resulting in selective attention and dismissal of contradictory evidence. For instance, only reading and watching media that will agree with or help to embed an already fully or semi-formed opinion. Harmful when dealing with opinions of people at work, for instance, only taking on the 'good' or 'bad' opinions that confirm your own beliefs.

2. Affinity Bias:

Preferring individuals with similar backgrounds or interests can lead to favouritism and exclusion of those who differ. For example, choosing to collaborate only with those who are similar to you in terms of personal views, education or politics.

3. Appearance/Beauty Bias:

Favouring individuals perceived as ‘attractive’ has been shown to impact hiring and promotions unfairly. For instance, giving higher scores to candidates deemed attractive during interviews because you only pick up on positive aspects of what they say in an interview. This links to affinity and confirmation bias.

4. Halo/Horns Effect:

Forming overall positive or negative perceptions of individuals based on unrelated traits or first impressions. This influences judgments without sufficient evidence. For example, avoiding interaction with someone due to one rumoured negative comment.

5. Groupthink:

Prioritising harmony over critical thinking within groups can hinder innovation and problem-solving. For instance, failing to challenge ideas or suggest one's own idea to maintain harmony or for fear of being labelled difficult or argumentative. Groupthink is also an issue when the 'leader' gives an opinion first and others are reluctant to contradict for fear of less favourable treatment.

6. Perception Bias:

Interpreting information through preconceptions or stereotypes leads to inaccurate judgments. For example, underestimating the potential of younger employees due to stereotypes about age and experience or ability to be professional.

Overview

‘Blind spots’ in unconscious bias are biases held without awareness, highlighting limitations in self-awareness. These 'blind spots' are particularly concerning as individuals may genuinely believe 'I am not biased', while unknowingly harbouring prejudices or stereotypes that affect their day-to-day decisions and interactions. This can result in discrimination and perpetuating workplace inequalities.

Understanding and addressing unconscious biases is essential for creating equitable workplaces where all individuals have an equal opportunity to thrive. By acknowledging these biases and implementing strategies to mitigate their impact, individuals and organisations can foster a culture of inclusivity, creativity and fairness.

- Anita Jakhu and Donna Carty

We will support you in reaching your Equality, Diversity, Equity and Inclusion goals.

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