Dignity Contacts or Listeners serve as important safeguards for internal culture and support. They are typically volunteers who wish to confidentially assist colleagues concerned about treatment they have experienced or witnessed, and who want to discuss their options.
It is important for Contacts and Listeners to be trained to ensure consistency across the organisation and clarity regarding their roles and the required skills.
Not everyone can be an effective Contact or Listener. At the end of this course, there is an assessment and discussion with the lead person (usually Heads of People or HR)to receive feedback and discuss who can progress in the role or what other support may be needed.
The course includes:
Using interactive scenarios, we explore how to provide appropriate, neutral support and information to colleagues.
At the end of the training course, participants will have a clear understanding of the role. Participants are being assessed throughout by the trainer regarding suitability for this sensitive role. Feedback will be given to the lead contact regarding any concerns which have arisen.
Ideally actors are engaged for the final practice session.
Potential volunteer Dignity Contacts or Listeners
A skill update for current Contacts or Listeners
The session assists staff at any level to identify, understand, and challenge microaggressions in the workplace. This session promotes inclusive language, behaviours and a culture of respect.
Build confidence to raise issues and challenge inappropriate language and behaviour at work. This highly interactive course uses relevant scenarios and practice to develop active bystander (upstander) skills.
Equip your internal team to deliver impactful training. This two to five-day course builds confidence, content knowledge, and facilitation skills tailored to your organisation.
